How can we help?
My power numbers look wrong in the analysis.
Check your FTP setting in Profile > Zones. If your FTP is set too low, your TSS will be inflated. If it is too high, your Intensity Factor (IF) will look pathetic. Also, calibrate your power meter (zero offset) before every single ride. Bad data in = bad analysis out.
Do you offer a pause option for injury/off-season?
Yes. You can pause billing for up to 3 months. Go to Billing > Freeze Account. You will lose access to the workout player, but your data history remains visible. Use this time to heal, not to sit on the couch.
How do I cancel my subscription?
Profile > Billing > Cancel Subscription. No phone calls, no retention flows, no “are you sure?” pop-ups. If you aren’t doing the work, you shouldn’t pay us. Your data will be archived for 6 months if you decide to return.
How do I export workouts to Zwift?
Connect your Zwift account in Integrations. We push a .zwo file daily. It appears in your “Custom Workouts” folder in Zwift. We provide the structure; they provide the graphics.
Why can’t I see my “Fitness Level” score?
We hide vanity metrics. You see FTP, TSB (Form), and CTL (Fitness). Generic “Level” badges are gamification designed to keep you subscribed, not to make you faster. Watch your Power Curve; that is your level.
Can I swap workout days?
Yes. Drag and drop any workout on the Calendar view. However, do not stack two high-intensity interval sessions (VO2 or Anaerobic) back-to-back. The system will throw a “Recovery Warning” red flag if you try to schedule stupidity.
How does the “Auto-Adjust” feature work?
If you miss a workout or fail to hit power targets by >10%, our algorithm flags the week. Click the “Recalculate” button on your dashboard. We will lower the intensity of the next two sessions to prevent non-functional overreaching. Do not override this. The math is smarter than your ego.
Is there a mobile app?
No. We have a responsive Progressive Web App (PWA). Save app.ftpist.com to your home screen. Native apps require constant updates for fluff features. Our PWA pushes workouts directly to your head unit. You shouldn’t be staring at your phone while riding anyway.
Which devices are supported?
We support anything that broadcasts ANT+ or Bluetooth Smart (BLE). Wahoo, Garmin, Stages, 4iii, Tacx, Kickr. If it measures power, we read it. If you are using a “virtual power” speed sensor setup, the data is too noisy for our analytics engine. Get a power meter.
How do I import my historical data?
Go to Settings > Connections. Link your Strava or Garmin Connect account. We pull your last 90 days of ride data automatically to calculate your starting Training Stress Balance (TSB). We do not import years of history; old data is irrelevant to your current fitness.